CONTACT US

At Citrux Hosting, we prioritize clear communication and transparency. Whether you are a current customer needing technical support or a legal entity with an inquiry, you can reach us through the following channels.

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1. GENERAL SUPPORT & SALES

For technical issues, billing questions, or pre-sales inquiries:

• Client Portal: Submit a Ticket (Recommended for existing clients)
• Email: support@citruxhosting.com

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2. LEGAL & COMPLIANCE (SINGLE POINT OF CONTACT)

In accordance with the Digital Services Act (DSA) and other global regulations, the following email address is designated as our Single Point of Contact for direct communication with competent authorities and for reporting illegal content.

• Email: legal@citruxhosting.com
• Subject Line: Please include "LEGAL" or "DSA" for priority routing.
• Languages: We accept communications in English.

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3. ABUSE & DMCA REPORTS

To report a violation of our Acceptable Use Policy (AUP) or to file a DMCA Takedown Notice:

• Email: legal@citruxhosting.com
• Policy Reference: View our DMCA Policy

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4. CORPORATE IDENTITY & POSTAL ADDRESS

To comply with the Texas Business and Commerce Code and the CAN-SPAM Act, our registered physical business identity is provided below.

Legal Entity: Hongmei Zhang, d/b/a Citrux Hosting

Physical Address: 1700 W Polo Rd, Suite 102 Grand Prairie, TX 75052 United States

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5. EXPECTED RESPONSE TIMES

• Technical Support: 1-24 hours.
• General Inquiries: 24-48 hours.
• Legal/Abuse Inquiries: Initial acknowledgement within 5 days.