ACCESSIBILITY STATEMENT

This statement applies to the https://citruxhosting.com/ website.

OUR COMMITMENT

Hongmei Zhang, d/b/a Citrux Hosting is committed to ensuring our services are accessible to people with disabilities. We aim to conform with the WCAG 2.2 Level AA. This accessibility statement forms an integral part of our Terms and Conditions: https://citruxhosting.com/legal/terms.

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ACCESSIBILITY FEATURES

You should be able to:

• Zoom in up to 200% without loss of information or functionality.

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CONFORMANCE STATUS

Status: Partially compliant with WCAG 2.2 Level AA

We conducted our most recent accessibility evaluation in May 2026. For more information, see the HOW WE TEST and NON-ACCESSIBLE CONTENT sections.

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NON-ACCESSIBLE CONTENT

Below is a description of known limitations we're working to address:

1. Color contrast in specific UI elements: Certain text elements within the server management dashboard or dark-themed areas of the site may not yet meet the minimum contrast ratio requirements for users with low vision.
2. Keyboard navigation for third-party widgets: Some interactive elements provided by third-party services, such as server status indicators or community chat widgets, may not be fully accessible using only a keyboard.

We are actively working to address these issues as part of an ongoing plan to improve accessibility.

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FOCUS ON THIRD-PARTY GAME CONTENT (MODS/PLUGINS)

While we strive for high accessibility standards on our primary website and billing area, Citrux Hosting does not have control over the accessibility features of third-party game modifications, plugins, or software hosted on our servers. We encourage users to contact the respective developers of those third-party tools for specific accessibility information.

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FOCUS ON THE HOSTING DASHBOARD (TECHNICAL UI)

As we utilize a dynamic web interface for server management, some real-time data visualizations (such as live CPU and RAM usage graphs) may present challenges for specific screen reader technologies. We are actively investigating accessible alternatives for these technical metrics to ensure all users can monitor their infrastructure effectively.

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PREPARATION OF THIS STATEMENT

This statement was prepared on 08 May 2026 and is reviewed annually or when we make significant service changes. We maintain records of accessibility feedback and our responses for regulatory compliance.

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HOW WE TEST

We evaluate accessibility using:

• Self-assessment conducted in accordance with EAA requirements.

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FEEDBACK AND CONTACT INFORMATION

Please let us know if you experience accessibility barriers using our services or need information in an alternative format.

• Email: legal@citruxhosting.com (Please mark the subject line as "Accessibility")
• Response Time: We respond to accessibility feedback within 5 - 15 Business Days.

Postal Address: Hongmei Zhang, d/b/a Citrux Hosting 1700 W Polo Rd, Suite 102 Grand Prairie, TX 75052 United States

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ENFORCEMENT

If you're not satisfied with our response, you can contact the enforcement authority in your country:

• Germany: BFIT-Bund
• France: Défenseur des droits
• Ireland: National Disability Authority
• Spain: OADIS
• Italy: AgID

For other EU countries, please contact your national consumer protection authority.

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For questions about accessibility or this statement, contact us using the details above.